FAQ ordering and shipping
Ordering and Payment
Shipping
Customer Care
Ordering and Payment
You can order our products from our website via our secure and discreet online system. Every time you click “add to cart”, you will have an opportunity to view your cart and you may add to or delete items from your order. When you are satisfied with your selections, you will then be prompted to create a customer ID and password or if you are returning registered customer, you will be prompted to sign in using your customer ID and password.
Your online orders are protected by SSL (Secure Sockets Layer) technology. Ordering through our web site with a credit card is as secure as using your credit card in any retail store.
We require you to create an account so that you can have access to your order history and tracking information for orders shipped.
No! Mojowijo does not sell or distribute customer information in any way. If you choose to receive updates about new products by joining our email list we will use your information for Mojowijo updates only. We don’t like receiving spam any more than you do.
We accept Mastercard™, Visa™, American Express™ and Discover cards™.
We also accept payment via Paypal. Just click on the yellow PayPal button located at the bottom of your shopping cart.
Your purchase will appear as a charge from SKDu, LLC.
No, unless you ask us to when you are checking out or updating your Mojowijo account profile.
Yes, new regulations in 2011 require internet vendors to collect sales tax based on the purchaser’s address.
Shipping
We ship all of our orders discreetly. Your orders will arrive in a standard brown corrugated box. The return address label on the package is from SKDu, LLC.
Orders within the USA are shipped from our distribution centers in San Jose, CA or Boston, MA.
Orders within the EU are shipped from our distribution center in the Netherlands.
We are in Pre-Sale mode right now. Orders are expected to be filled and shipped the second week of November.
In the EU, VAT is included in the sales price.
Unfortunately, we are unable to ship to addresses with a PO box.
Unfortunately we only ship to the USA and Canada at this time.
Yes! We ship via USPS to addresses with APO and FPO boxes.
Customer Care
How can I contact a customer care representative at Mojowijo?
The best way to contact customer care is by email at customercare@mojowijo.com. A customer care representative will get back to you within 1 business day.
What is your return policy?
We want everyone to be satisfied with their Mojowijo experience – even if that means that making it easy to return an item. If you are dissatisfied with any item, you may return it unopened and/or unused within 21 days of receipt for a store credit, refund or exchange. Due to the nature of the use of adult toys we are only able to accept opened items for return that have an obvious manufacturing defect. We will accept returns for all defective items within 30 days of receipt for a store credit, exchange, refund or replacement. When returning an item, please first contact our customer care at wecare@mojowijo.com to help facilitate quick returns and exchanges. All returns require proof of purchase to qualify for compensation.
The best way to contact customer care is by email at customercare@mojowijo.com. A customer care representative will get back to you within 1 business day.
We want everyone to be satisfied with their Mojowijo experience – even if that means that making it easy to return an item. If you are dissatisfied with any item, you may return it unopened and/or unused within 21 days of receipt for a store credit, refund or exchange. Due to the nature of the use of adult toys we are only able to accept opened items for return that have an obvious manufacturing defect. We will accept returns for all defective items within 30 days of receipt for a store credit, exchange, refund or replacement. When returning an item, please first contact our customer care at wecare@mojowijo.com to help facilitate quick returns and exchanges. All returns require proof of purchase to qualify for compensation.
